Logistics
After you have purchase a lot, the final step involves collection and shipping.
You can choose to arrange shipping through Setdart’s partner shippers, arrange your own carrier, or collect your purchases in person at one of our auction houses.
Setdart will guide you through the process, from payment to delivery of your piece. Our shipping team will be happy to arrange shipment and, together with our partners, advise you on the best shipping method.
We know we handle artworks and valuable objects that require special care. Our teams and partners will make sure that the pieces arrive in perfect condition; each piece is carefully wrapped to arrive safely.
If you are thinking of exporting your purchases, our team can arrange an export permit if you require one.
For any further questions or information regarding your shipment please visit our Frequently Asked Questions page or contact our shipping coordinator.
Once you have paid for your purchase, Setdart will proceed with the packing and shipping of the piece upon request.
We will also arrange for any permits or export fees if required. The shipping time may vary depending on the packaging, any special permits needed, and the availability of the item at the auction house.
For requests to group lots together to reduce shipping costs, we will wait to include the last purchased lot before shipping.
Our payment terms will remain the same and will not be affected.
Collection at our auction houses
You can come and collect your purchased lots at our auction houses in Barcelona, Madrid and Valencia once you have been notified by email that they are ready for collection at your selected auction house.
Please click here to see our locations’ opening dates and times.
If someone collects your purchase on your behalf, you should send us an email authorising the person or shipping company collecting the purchase together with a copy of their identification when possible. Please click on this link to download the authorisation template and send it to [email protected].
Setdart’s Shipping
At Setdart we have partnered with MRW to deliver your purchases within 24-48 hours.
All items shipped by MRW include insurance of up to 3,000 euros of the hammer price. Any shipping claims must be made within 48 hours of delivery. There will be no insurance cover after that period. The original box should be kept to issue your claim.
If you wish to receive your purchased piece at a different address, you should add it in the section ‘Alternative Shipping Address’ in your ACCOUNT REGISTRATION or notify us by email: [email protected].
Your own shipping
You can arrange your own shipping method. In this case, will only charge you for the packaging if requested. It is important to agree the collection date with us so that we can prepare your purchase.
The buyer can collect the purchased lot within 10 days at the selected location. The collection date should be agreed with Setdart.
Failure to collect your purchase within 10 days from the reception of our estimate will incur a storage fee of €30 per week for every item, except if the item hasn’t been collected due to lack of permits or documents (e.g. export permits).
If you wish to receive your purchase at a different address to your user address, please indicate this when you receive our shipping quote in ‘Alternative shipping address’ in the USER REGISTRATION or inform us by sending an email to [email protected]
Once a lot has been purchased, Setdart will send an invoice for payment. The shipping and packaging costs will be included on the invoice unless otherwise stated.
The shipping costs for your lot(s) will depend on the state/province and country being delivered to and the packaging. A complex package could delay shipping.
Shipping and packing costs are detailed in our quote where both concepts are included.
Depending on how fragile the lot is, Setdart might suggest special shipping and packaging options (e.g. triple walled carboard boxes, wooden boxes.).
If special shipment is needed, it will not be included in the estimate for the purchased lot and an additional shipping quote will be sent.
Setdart might suggest grouping all your purchased lots when we notice there are multiple lots pending shipment – if the pieces allow it and up to a maximum of six units.
If you wish to request to group all your purchased lots to include a lot that you plan to buy in the immediate future, you can inform us by sending an email to [email protected].
You can collect your purchased lots at our auction houses in Barcelona, Madrid or Valencia, once we have notified you by email that the pieces are available in the corresponding house.
When collecting your purchase, you will have to accept the conservation state of the piece by signing a document.
Please click here to see our location opening dates and times.
National shipments
The approximate delivery time is 24 to 48 hours for domestic shipments and 5 to 10 days, if the shipment is to the Islands, from the time it leaves our facilities.
International shipments
Once the package has been sent, Setdart will send you an e-mail with the tracking number. The shipment through the transport companies is usually received within 12-15 working days from the date of shipment. Customs charges will always be paid by the buyer.
Shipping with MRW includes a shipping insurance of up to 3,000 € of the hammer price.
Setdart includes insurance costs when the sale price is over 3,000 € to cover the purchase, unless stated otherwise by the client.
If any of the pieces are damaged during shipment, you will have 48 hours to send your claim. After 48 hours, the insurance cover will not be valid.
Please contact our shipping service by email to process your claim: [email protected]. Our requirements are as follows:
- Claims should be sent within 48 hours after receipt.
- Photograph the interior and exterior packaging of the damaged piece.
- You should keep the original packaging.
Failure to meet these requirements will render the claim null and, therefore, there will be no insurance cover.
If the purchase lot is collected by a third party, you should send an email to [email protected], with the details of the person or shipping company, authorising the collection together with their identification.
Setdart has locals in Barcelona, Madrid and Valencia.
You can contact us to track your order. We will provide you the tracking number if your purchase has been shipped with MRW.
International shipments take a bit longer but we can also ship internationally upon request.
When national and international shipping is door-to-door there is no tracking number but Setdart will inform you of the delivery date.
If the purchase lot is sent outside of the EU, the buyer should pay the entry customs for the purchased pieces depending on the country.
We use different shipping companies depending on the country and the characteristics of the pieces sent: MRW, The Packengers, Mailboxes etc.
Exporting implies the exit of any of the works belonging to Spain’s cultural heritage, including those destined for member countries of the European Union. In this case, an express authorisation should be requested before the export using one of the two official forms found online at the Trade Ministry website. Setdart will arrange for the permit or licence to speed up the process.
When Setdart hands a purchase to our shipping partners, the proprietor will receive a notification email. If you are not at home, the shipping company will contact you to arrange the delivery for the next day.
If the delivery is returned to Setdart, we will send you an email with a new shipping quote, including any return fees.
